FAQ

Question and Answers from Clients

1. How is an elearning experience different to an elearning course?

An elearning experience is an activity or learning task a user must complete. For example, a user must watch a video and answer a question, or a user must rearrange information into the correct order. An elearning experience is any interaction a user must complete to learn a new concept. Often the SCORM or xAPI file will interact with an LMS to create an elearning experience.

An elearning course is made up of multiple elearning experience. It is the elearning course that is saved as a SCORM or xAPI file and uploaded to an LMS. It is the elearning course that will send data to the LMS to track user progress.

2. What is elearning development?

eLearning development is the process we undertake to create an elearning/LMS experience. There is much planning to be completed before an elearning experience can be build. If there are learning gaps in the existing resources we will build the elearning assets required.  Click here to view our planning process.

3. How do I get the elearning development process started?

To get the elearning development process started collect all existing electronic learning resources. We will use the existing electronic resources to begin the elearning development process. We have created 8 Simple Questions to help to get the process started. Click here to view.

4. What is LMS development?

LMS development includes setting up an LMS according to client need. Every LMS have similar features, but will need to be set up slightly differently. Basically, the LMS outline will need to be set up to reflect the elearning course topics. We will ensure our SCORM or xAPI files communicate with the chosen LMS. If needed, we will also set up the LMS to accept new enrolments, a payment gateway, blended learning, etc.

5. What is rapid authoring?

Rapid authoring is a quick process to produce an elearning course using existing resources. The elearning development process is not needed because all learning assets already exist. We transfer all existing learning resources to an elearning development tool and create an elearning course. The process is “rapid” because there is no need to plan and develop elearning resources.

6. How much time does it take to complete elearning development?

This will depend entirely on the client’s current learning resources and need, although expect a minimum of 4 weeks. Most of this time is communication. It is essential that we spend time understanding client need, and the client has the opportunity to provide feedback.

7. How much will the elearning development cost me?

This will depend entirely on client’s learning resources and need. Click here for an overview of a starting price and services included.

8. What elearning development tools do you use?

We are experts at using variety of elearning development tools including Articulate Storyline / Rise 360, Adobe Captivate, and Evolve. We use the additional video editing tools including Adobe Premier Pro and Animate, and Camtasia.

9. Do you offer elearning development training?

Yes. We offer a consultancy service which includes a training element. Our training is provided in the context of the project. We will create screencasts to follow your project development. These screencasts teach the required skills to complete a project task. This ensures only related skills are learnt and no time wasted. We also ensure regular communication video conferencing to allow for follow up questions.

10. What are your communication processes?

Communication is important to us because we believe communication is the key to successful project completion. We use cloud collaboration tools for online communication. We use Google Workspaces that includes Google/Microsoft documents and calendar collaboration, a shared drive, and Hangouts for quick messaging. We use Zoom, Teams, Skype and Hangouts for our video conferencing software. We use ASANA to manage all project tasks because tasks can be distributed to any person in any location. Our team and our client’s team often join on ASANA to work on individual tasks.

11. What process do you have in place to communicate with international clients?

We use the same communication processes as in Question 10. We have a 14-hour time slot available for video conferencing. This ensures we can communicate via a live video conference within the client’s own business hours.

12. Do I need an LMS?

Yes, this is highly recommended. To provide the best elearning experience for your users a LMS will be needed.

13. What is an off-the-shelf LMS?

An off-the shelf LMS is already set up with pre-determined functions and features, but can be branded according to the users need. These pre-determined functions and features will always be up-to-date and new features will be added automatically. These LMS’s are normally subscription based. All user data and content are stored on their servers. Click here to view our off-the-shelf TalentLMS service.

14. What is a Bespoke LMS?

Bespoke means custom-made. We can build a bespoke LMS by using the edX open-source code. Click here to view. We upload the open-source code onto a server of the client’s choice. Open-source LMS code saves cost dramatically as opposed to writing original code. We can still write some unique code needed to customise the LMS, but the majority of the LMS functions and features are already built if we use the edX open-source code as the framework.

15. Is an off-the-shelf or open sourced LMS better?

This will depend entirely on the number of users. As a rough guide, it would be cheaper to build a bespoke LMS if there is 5,000 plus users. A bespoke LMS is expensive to set up, the planning and build time is greater and the ongoing maintenance costs are high. A bespoke LMS will be installed onto to a sever of your choice. The off-the-shelf LMS option can be used from the day of purchase, there is no ongoing maintenance cost (expect your subscription) and the LMS functions and featured are also up to date.

16. Do you have social enterprise business values?

Yes, we feel fortunate to have been involved in the Australian education and training sector for 20 years. With this knowledge, experience and skill we hope to share this good education and training practice will the rest of the world.

17. Do you have a review cycle?

Yes, client feedback is important to us to ensure the project is delivers according to client need. Most of the feedback is unofficial during our collaboration and communication. However, formally we provide 2 review cycles once we have delivers the final elearning course.

18. I have all my training in a PowerPoint. Can you update this for me?

Yes. The information contained in a PowerPoint is already organised into headings, subheadings and related text / images—the curriculum planning is already complete. We can transfer this content to an elearning experience by using a rapid authoring process. Click here to view elearning space’s rapid authoring process.

19. How do I organise my content for an elearning course?

We create a shared folder to upload all current assets. We will review these assets and provide our advice for you to review. Our advice will include a review of the following:

  • learning sequence including heading, sub heading and associated text
  • the amount of content
  • the use of video and associated infographics
  • static / animated infographics
  • current images and if applicable the need for more
  • original graphic / video /audio files

20. What is the minimum and ideal level of equipment and bandwidth?

This will depend on the clients target audience. If the users are office workers, then we can assume advanced desktop computers and a reliable, fast internet connection. This would also allow us to add more media to the elearning course, for example videos. If the target audience are mobile, then elearning courses designed for mobile devices is the better option. We would plan the elearning course to operate on mobile device at a low bandwidth.

21. Could you operate a primary and secondary school such as in remote islands?

No, we would not be the organisation to operate the remote school. We would help an organization operate a remote school. In this situation elearning space would become the elearning and LMS consultant. We could also build elearning courses and design the LMS learning strategies according to the clients need.

22. Will I need an LMS administrator?

Yes. The elearning and LMS industry is always changing as updates become available. An LMS administrator will be needed to ensure the LMS is always up to date and the elearning environment continues to operate. Also, users of the LMS often have many trouble shooting questions that will need an expert reply. An LMS administrator will ensure the elearning environment continues to operate smoothly. elearning space has the capability to provide the LMS Administrator service.

23. Will I need an education and/or training expert to answer the learner’s questions about the content?

Yes, but unfortunately, elearning space cannot provide this service. We are the elearning development experts, we are not content experts. The client that needs the elearning development produced will already be the content expert. elearning space can support the client to ensure the correct content expert is available to support the elearners.

However, elearning space does have content writers available if the client needs original copy to be produced. Again, we are not the content experts, but we can collate the already information and resources available, research new information needed and produce original copy.